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4.7 stars out of over 2000 reviews
4.7 stars out of over 2000 reviews
  • Ordered before 6:00 PM UTC, shipped today
  • Keep your product for 30 days before returning it
  • Secure payment

Returning your order

Are you not satisfied with the products you ordered, or do you no longer need them? That's possible (excluding customised products)! You can send the products back to us. On this page, we explain the terms and conditions, and how to do this.

Return period

All our customers are entitled to a return period of 30 days. This period starts after receipt of the package. We accept both a partial return or a complete return of your order. Was a product delivered incorrectly or broken? Then we request that you contact us immediately so that we can solve the problem right away.

Customised products

Custom products are made according to the specifications entered by you. Consequently, our standard return policy does not apply to these products. The sale is considered final after a successful payment has been made.

Broken or damaged products

Are you returning a product because it was damaged or delivered incorrectly? Then please contact us by phone or email before sending it back.

Return conditions

You can return products to us when:

  • The item is unused;
  • The item does not contain any traces of use;
  • The item is viewed / tried the same way you would in a store.

Returning the product

For returns, we ask you to use our return form, which you can put inside the box with the product. Follow the steps in the document to return the product. You can download the return form here.

Do you have any questions? Please contact us:
Phone: +31 50 211 34 34
Email: [email protected]

Please note: the direct costs for returning a package must be accounted for by you.

Our return policy does not apply to customised products.